FREQUENTLY ASK QUESTIONS:
Why 110% price guarantee?
We wanted our customer to shop with confidence that is why we set a price guarantee for all our product.
Is there any timeline for my 110% price guarantee ?
The price guarantee last for 7 days from the date of purchase.
How does the 110% price guarantee work if i happen to found a lower price product after my purchase?
Let us know the retail shop name , the product model, the price with or without gst, or any other information that you have and we will refund you 110% difference in price without Gst if you had purchase from us. The refund process will take three working days as we need time to verify the claim and process the check for you.Do note that we only cover the price guarantee within singapore retailer with a shop prescence only.
Is there any more discount if we buy more from u?
There will not be any discount no matter how many you buy as all our prices are fixed price. Other than that we give the lowest price possible. If you happen to saw a lower price on the same product please let us know so that we can better ourselve with the pricing.
Why are you so confidence with your pricing?
We cut away all the unnecessary cost like assembly, delivery and installation fee from the selling price. We also cut off the middle man hidden cost so that all our lights can be sold at unbelievable wholesale price.
How is the quality of your products?
All products listed or display have undergo testing and quality checks. But in any event, we give all our customers 1 year product warranty. That is to say that even if your light bulb fail you within the warranty period, just bring them back to us with your receipt and we will change a new one for you.
How do we order the products?
Come down to any of our five showroom to confirm the order will do.
Is that(lightings designs) all you have?
There is more designs than what is listed if you wanted more designs you can alway come down to our showroom.
Is there delivery services?
As far as possible we would prefer customer to come and collect their products after they order so as to keep the costing of the product at it lowest. That is why we can sell the product at that pricing.
Is there any warranty for the products sold?
We offer 1 year waranty on parts for all products sold.
1 year warranty details.
One year warranty will start from the date of collection, installation or delivery which ever comes first indicated on the invoice. First three month will be onsite warranty follow by offsite warranty for the remaining nine months.
what is 3 month onsite warranty ?
No labour or delivery charge for the first three month in the event if there is a need to replace any faulty item that is cover under the warranty specification.Onsite warranty does not cover faulty light bulb or tube. Exchange of faulty bulb can only be done at our showroom as item need to be tested.
what is 9 month offsite warranty ?
Labour fee or delivery fee will have to be borne by the customer in the event if there is a need to go on the site for replacement. Standard installation fee or delivery fee will apply during this offsite warranty. Spare parts, bulb, ballast cost will be absorbs by the company.
what is the warranty specifications?
Our warranty will cover all light bulbs, tube, ballast and spare parts. We will replace the defective items stated within the warranty period. All Glass and scratches on products are limited to 7 days from the date of collection.
Warranty process information
All warranty claims will take at least three working days to process. In the event if a spare part is not available we will do our best to minimize the down time period.
limitation of liabilities
LIGHTINGS.COM.SG will not under any circumstances whether as a result of breach of contract, breach of warranty, tort, strict liability or otherwise be liable for consequential, incidental, special or exemplary damages including but not limited to, loss of profits or revenues, loss of use of ballast or any other goods or associated equipment or damage to any associated equipment, cost of capital, cost of substitute products, facilities of services, down time cost, or claims of claimant's customers. LIGHTINGS.COM.SG sí liability on any claim of any kind for any loss or damages arising out of, resulting from or concerning any aspect of this agreement of from the product or services furnished hereunder shall not exceed the price of the specific spare parts, tube, bulbs or ballasts which gives rise to the claim.
I have a lighting design that i am looking for but it is not in your website?
U can always email us the specification and the pictures for us to give u a quote.